Frequently Asked Questions

A. On Website and User General Queries

How do I sign up for Counselling?

Please click on the ‘Start Now’ button on the top right corner of the page to sign up for counselling. You can alternatively go through our services and click on the ‘Start Now’ button after reading through which service you wish to opt for. After you click on ‘Start Now’, you will be redirected to a page to choose your plan. You can choose between Individuals/Couples if you wish to get counselled individually or as a couple. Once you select a plan, you have to enter your email id and mobile number, make the payment and your subscription is complete! You will receive information of account user ID and password on your email-ID.

Can I ask for a change of Counsellor?

Yes, you can. Please send us as an email on with a request for a change and we will address your concern.

Can I get a refund?

Yes, you can. You can submit a request for refund through Your online account or call our customer care on +91 8056782567 or email us at Please refer to our ‘Refund and Cancellation Policy’ at the bottom of the page for more details.

How do I schedule my appointment?

Using your account, you can schedule appointments with your Counsellor in your dashboard based on availability and slots.

How can I change my appointment?

Login to your account to reschedule your booked appointments. However, any rescheduling will be based on slot availability of the Counsellor.

What happens if I have not Completed my counselling sessions on time?

Please send us as an email on explaining your concern and inability to complete sessions allotted to you and we will try our best to accommodate any pending sessions, based on the availability of your counsellor.

How to use Skype to chat with Counsellor?
  • Download Skype in your PC \ Laptop \ Mobile.
  • Create Skype profile using your mobile number and | or Email ID.
  • Click on your account profile.
  • Click on Skype profile
  • Copy Skype name.
  • Update Skype name in your Personal Dashboard

Note : Do not mention Email ID or Mobile Number in Skype Name.

How can I contact the Lonely Crow team?

Please connect with us on +91 8056782567 or email us at for any queries.

B. On Therapy related queries

What are the different approaches to Psychotherapy?
  • Psychoanalysis and Psychodynamic therapy
  • Behavior therapy
  • Cognitive therapy
  • Humanistic therapy
  • Integrative or Holistic therapy
How long does it take for Therapy to work?

The number of recommended sessions varies by condition and treatment type, however, the majority of psychotherapy clients report feeling better after 3 months; those with depression and anxiety experience significant improvement after short and longer time frames, 1-2 months & 3-4 months

How do you know if you need a Therapist?

Uncontrollable sadness, anger, or hopelessness may be signs of a mental health issue that can improve with treatment. If you're eating or sleeping more or less than usual, withdrawing from family and friends, or just feeling “off”, talk to someone before serious problems develop that impact your quality of life.

How long does each Counselling session last?

Each session will last for 45 minutes.

What are the 5 stages of Counselling?
  • Stage 1: Initial disclosure
  • Stage 2: In depth exploration
  • Stage 3: Commitment to Action
  • Stage 4: Counselling Intervention
  • Stage 5: Evaluation, Termination or Referral
What is the purpose of Counselling?

Counselling is a process of talking about and working through your personal problems with a counsellor. The counsellor helps you to address your problems in a positive way by helping you to clarify the issues, explore options, develop strategies and increase self-awareness.

What are the Core Counselling skills?
  • Attending
  • Silence
  • Reflecting and Paraphrasing
  • Clarifying
  • Focusing
  • Building Rapport
  • Summarizing
  • Immediacy

C. On Relationship Counselling

What is the Success rate of Couples Counselling?

Couples counselling as it is currently practiced, using Emotionally Focused Therapy (EFT), is now roughly 75 percent effective, according to the American Psychological Association.

Should we get Couples Counselling?

Couples should seek therapy long before they think they "need" to. Most experts believe that therapy can be an important part of your relationship. Most issues within a couple start small and then grow in size when they don't get resolved.

Can Counselling help a broken Relationship?

While counselling is highly effective at repairing the most broken of relationships, there are some fundamental problems that might make repair impossible. One of the partners may have decided that, no matter what, they want out; that they do not wish to repair the relationship, then counselling is unlikely to help.

Do Couples therapists suggest Divorce?

Even in an abusive relationship, a couples therapist will likely not suggest divorce. They will, however, help the victim find separation and seek help. Therapists will do everything they can to keep their clients safe.

Can unmarried couples get Counselling?

Yes. Not every therapist has had the chance to develop their expertise working with couples. Those that have those skills are generally happy to work with unmarried couples, as far as it helps them.

Can Counselling improve my Sex life?

Yes. Counselling can significantly improve your sex life because it helps individuals and couples relieve problems such as performance anxiety or other related issues.

Do u need Counselling before Marriage?

Pre-marital counseling is a type of therapy that helps couples prepare for marriage. Premarital counseling can help ensure that you and your partner have a strong, healthy relationship, giving you a better chance for a stable and satisfying marriage.

When should one opt for Pre-Marital Counselling?

Most couples think they should start premarital counselling two or three weeks before their marriage. However, it is betterthat this counselling be started as soon as possible. You should start going for therapy sessions as soon as you are sure of your stand in the relationship.

How effective is Pre- Marital Counselling?

Pre-marital Counseling Builds Better Union.Research has found that the average couple who participates in a pre-marital counseling and education program reports a 30% stronger marriage than other couples.

Do Marriage Counsellors take sides?

Exceptional marriage counsellors never take sides. They do not let the spouses criticize the daylights out of each other. Their focus is getting to the SOURCE of the marital difficulties and not on compromise. Exceptional marriage counsellors never end a session when one or both spouses are upset.

D. On Stress, Anxiety and Depression Counselling

Is Counselling good for Anxiety?

Feeling anxious every day can take a toll on your mental health. Counselling can help you explore the cause of these feelings, understand them and suggest ways of dealing with these situations. A counsellor can help you learn how to cope with anxiety.

What Therapy is best for Stress?

Cognitive-behavioral therapy (CBT) is one of the most beneficial ways to deal with stress. In CBT, people are taught to recognize and change negative thought patterns and apply different tools to help them improve their negative-self talk to be more positive.

Can Counselling help with Work Stress?

Counselling for stress at work aims to identify the causes of an employee's work-related stress. When conducted in a private and judgment-free environment, it can help the employee to understand the cause of the stress and take steps to manage and reduce it.

What are the warning signs of Stress?
  • Apathy, Lack of energy
  • Difficulty making decisions
  • Difficulty “keeping track” of things
  • Feeling on Edge
  • A change in eating habits
  • Sleeping more than usual or difficulty getting to sleep
  • Being more emotional
  • Using alcohol or drugs to relieve or forget stress
What Stress can do to your body?

Indeed, stress symptoms can affect your body, your thoughts and feelings, and your behavior. Being able to recognize common stress symptoms can help you manage them. Stress, that's left unchecked can contribute to many health problems, such as high blood pressure, heart disease, obesity and diabetes.

What Therapy is best for Post-Traumatic Stress Disorder (PTSD)?

Cognitive Behavior Therapy (CBT) is a type of psychotherapy that has consistently been found to be the most effective treatment of PTSD both in the short term and the long term. CBT for PTSD is trauma-focused, meaning the trauma event(s) are the center of the treatment.

E. On Personality Counselling

Can loneliness change your personality?

Your personality can invite loneliness and loneliness can shape your personality. After all, like an expanding waist span, there's evidence that personality changes as we get older. And just as we can strive to lose weight, there's evidence we can intentionally change our personalities.

What it feels like to be Lonely?

It's like being in a place with a thousand people but feeling invisible to every one of them. It's like walking on a path without any directions, without any idea when it will end. Loneliness is feeling like you are meant to suffer alone. Loneliness can cause fear and make one feel like there is no freedom from it.

Can a therapist help with Confidence?

Therapy can be extremely useful in helping you discover the origin of your confidence issues. A skilled therapist can also work with you on creating small, incremental goals that help you to slowly build your confidence and your experience of mastery in the world. Don't let low self-confidence undermine your life.

Why do I lack Self-Esteem?

Low self-esteem often begins in childhood. Stress and difficult life events, such as serious illness or a bereavement, can have a negative effect on self-esteem. Personality can also play a part. Some people are just more prone to negative thinking, while others set impossibly high standards for themselves.

Do I have an Inferiority Complex?

Symptoms of inferiority complex go beyond occasional bouts of low self-esteem or worries about your abilities; they are persistent. Some common symptoms include: Feeling insecure, incomplete, or unworthy. Withdrawal from everyday activities and social situations.