Privacy Policy

We, at Lonely Crow Wellness Private Ltd. (Henceforth referred to as “Lonely Crow”) appreciate the trust and information entrusted upon us by you, and seek to protect such information to the best extent possible, and only use the information in a manner provided in this privacy policy (“Privacy Policy”)

The Privacy Policy is to be read along with and is also subject to Lonely Crow terms of use available at (“Terms of Use”), and comes into effect from the date and time a user (“ User” or “ You”) registers with Lonely Crow, or shares personal information with Lonely Crow, and accepts the Terms of Use laid provided for. By using the Lonely Crow Website (the “Website” and “Services”), you have agreed to permit to us the collection, storage, and use of the personal information you provide (including any changes thereto as provided by the User) for any of the services that Lonely Crow offers.

Our Privacy Policy tells you how Lonely Crow (“Lonely Crow/ We/ Our”) collects, protects, uses, and shares your information in relation to the services provided through the Website (collectively, the “Service”), and your choices about the collection and use of your information. This Privacy Policy shall apply to Lonely Crow.

By using our Service you understand and accept this privacy policy along with any changes as may be made from time to time (“Privacy Policy”) and thereby expressly consent to our collection, use and disclosure of Personal Information (as defined below) in accordance with this Privacy Policy. If you are not agreeable to this, please do not use this Website or Services.


In the course of providing the Services to you, Lonely Crow may collect the following information (“Personal Information”):

  • Personal information such as your name, e-mail address and phone number when you submit these details on our contact forms.
  • With your permission, we may automatically collect some information about your hardware devices when you access Lonely Crow. For example, when you utilize our applications, we may collect your internet protocol (“IP”) address and the type of mobile device you use and your geographic location. We also may collect information about your activity on Lonely Crow, such as information about your account usage, as well as information about how you interact with the Application (collectively, “User Data”). We may combine this automatically gathered information with other information, including Personal Information we have collected about you.
  • If you permit cookies on your browser, we may receive and store certain types of information known as “cookies” when you access the Website.
  • Communication between you and Lonely Crow.


In order to provide a personalized browsing experience, Lonely Crow may collect Personal Information from you in the manner provided in Clause 1 above, and only upon your consent to this Privacy Policy that Lonely Crow may use such Personal Information to improve its marketing and promotional efforts, to analyze usage, improve the content of Lonely Crow, product offerings, and to customize Lonely Crow’s content, layout, and services, in order to improve Lonely Crow with a view to optimize Lonely Crow for you and better tailor it to meet your needs.

If you have permitted Lonely Crow to track your IP address and save cookies in your device by accepting this Privacy Policy, to extend this personalized experience, Lonely Crow may track the IP address of your device and save certain User data on your device in the form of cookies. Lonely Crow uses this data only to deliver web pages to you upon request, to customize the site to your interests, to measure traffic within the Application, and with your consent let advertisers know the geographic locations of the Users. Please note that such portion of your data provided by you to Lonely Crow that may be personal or sensitive in nature, will not be provided to third parties without your consent. User data of a general nature such as demographics may however be revealed to external parties.

All information (and copies thereof) collected by Lonely Crow, including without limitation Personal Information, User Data, and other information related to your access and use of the services offered by Lonely Crow, may be retained by Lonely Crow for such period as necessary, including but not limited to, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any disputes.

To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, we use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our service.

We use certain third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users in the form of anonymized logs, so that it cannot reasonably be used to identify any particular individual User.

In order to facilitate communications between you and other Lonely Crow users.

Please note that neither Lonely Crow, nor any third parties engaged by Lonely Crow shall use the Personal Information to personally identify any User.


Any information shared by you during personal consultation (“Confidential Information”) shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned in clause 1 and 2 above.

Your Confidential Information shall not be disclosed or shared by Lonely Crow, its employees, its agents or any third-party contractors, including the experts; either orally or in writing; except only in the following circumstances:

If Lonely Crow believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;

If Lonely Crow is required to share such Confidential Information to any authority by law; and

If you have claimed a health care insurance and such Confidential Information is required by the insurer.


We may share your Personal Information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Services to you. Our service providers will only be given access to your information as is reasonably necessary to provide the Services. All the Service Providers and third parties engaged by Lonely Crow shall be bound by adequate confidentiality terms to protect the Confidential Information and the Personal Information of the User so that such information is not used in any manner it is not intended to be used.

While sharing any information with any third party, we will remove parts of data that can identify you and share only anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that anonymized aggregated information which cannot be traced back to you.

Please note that only Personal Information or content that you voluntarily disclose for posting to the Website, or post to any social media account owned and operated by Lonely Crow becomes available to the public. No other information provided by you is shared with the public. Once you have shared such information or made it public, the same may be re-shared by others, re-posted by Lonely Crow, or used by Lonely Crow for the purposes of analysis, research or studies.

Lonely Crow shall not ordinarily share the sensitive Personal Information of a User without their prior consent. You agree that Lonely Crow may share sensitive Personal Information of a User with any third party without obtaining the prior consent of the User in the following limited circumstances:

When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms of Use, this Privacy Policy, or for complying with the applicable laws and regulations.


Please make sure that you maintain the secrecy of your account information. For the safety and security of your information, we have implemented procedures to help protect the information that you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. We expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your Information. THE USER IS RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR ACCOUNT INFORMATION AT ALL TIMES.

The User is solely responsible for maintaining confidentiality of the User’s password and User identification. The User shall be solely responsible for all activities and transmission performed by the User through his User identification. Lonely Crow assumes no responsibility or liability for their improper use of information relating to such usage of credit cards and/or debit cards by the User, whether online or off-line.

Lonely Crow may change or amend this Privacy Policy from time to time to incorporate necessary future changes. Lonely Crow use of User Data shall be in adherence with consistent with the provisions of the relevant privacy policy under which the information was collected, regardless of new or conflicting provisions in an updated Privacy Policy.