Background
Lonely Crow makes best efforts to provide counselling services in professional manner while keeping in mind the needs and interests of service recipients. However, there may be situations where a recipient may be dissatisfied with the services and ask for a refund of the money paid to Lonely Crow. The conditions under which Lonely Crow may provide such refund and the terms and conditions associated with it are specified in this refund policy "Refund Policy". Lonely Crow will not under any other circumstances entertain any requests for refund.
Parties
The terms 'You' or 'Your' refer to You as a Registered User and the terms 'Lonely Crow', 'We', 'Us', 'Company', and 'Our' refer to Lonely Crow Wellness Private Limited. Registered User means any person who has completed the registration process on a particular date for receiving services offered by Lonely Crow by payment of the requisite fees.
Applicability
You will be entitled to invoke this Refund Policy only as long as You are a Registered User. Your right to claim refund may arise in the event of the following types of defects or deficiencies on Our part:
a. accounting error e.g. your account was charged for more than actual number of availed sessions;
b. defect in services e.g. if you found the level of services received to be defective or unsatisfactory and company is able to validate your feedback post investigation;
If there is any dispute as to the existence of a defect or deficiency as mentioned above, the decision of Lonely Crow shall be final.
Any issue other than those specifically mentioned above, shall not be covered under this Refund Policy. If any deficiency in Service as reported by You is curable, Lonely Crow may instead of refunding the money for services, at its discretion choose to re-perform the services.
Cut-off Date
All claims for refund must be made by You within a period of five (5) days from the date of Your receipt of services. Beyond such period, unfortunately we can't offer you a refund.
Process of Refund
You can submit a request for refund by calling our customer care on +91 80567 82567 or email us at care@lonelycrow.in . The validity of the claim and Your eligibility shall be determined once we receive the claim for refund through any of the above methods. Submission of requests through any other methods shall not be entertained. Once the process is completed, we will communicate to You the extent of refund and a tentative date by which You can claim it. We try to respond to any request for refund within fifteen (15) days of receipt of request.
Delay in refund (in case applicable)
We take about 15 days to process a refund; from the date a refund request is approved by Us. Delay in crediting a refund may be due to various reasons such as time taken by the banking process for reflecting the refund in your account. In case You have any doubts or need any information, please write back to us at care@lonelycrow.in
Grievance
If you have any grievance relating to the refund, please write to care@lonelycrow.in
Cancellation
A counselor gives you their exclusive time and blocks it for you when you schedule an appointment with them. It is a disservice to their time and other clients who could have used that slot for their wellbeing when you don’t show up.
Our sessions can be pre-booked in advance and can be rescheduled 24 hours prior to the scheduled time of the appointment.
Any request to reschedule within 24 hours of the appointment or failing to turn up is chargeable amounting to nonrefundable cancellation of the session. You will need to buy the sessions again in order to book the appointment.
If you're running late for more than 15 minutes, it amounts to 1 session cancellation only.
24 Hours Prior: No charge + Reschedule to anytime
Within 24-12 Hours: Non-refundable sessions in case of cancellation, but can reschedule to anytime without any charge
Within 12 Hours: Non-refundable sessions
One can reschedule an appointment only twice.
